Maintenance Request

Report a Maintenance Issue

At Ray White Yellow Group Property Management, we’re committed to ensuring every rental property is well maintained so tenants can enjoy a safe, comfortable, and well-cared-for home.

If you’ve noticed a repair or maintenance issue at your rental property, please let us know as soon as possible. Reporting maintenance promptly allows our property management team to assess the situation, liaise with the landlord where required, and arrange the appropriate contractor to carry out the necessary work.

Whether it’s a plumbing issue, faulty appliance, damaged fixture, heating problem, or general repair, providing accurate information helps us respond as efficiently as possible.

Before You Lodge Your Maintenance Request

To help us process your request quickly, please include as much information as you can.

Useful details include:

• A clear description of the maintenance issue
• When you first noticed the problem
• The room or area of the rental property affected
• Photos or videos that show the issue, where possible
• Whether the problem is becoming worse or causing additional damage
• Your preferred contact details and availability for property access

Providing complete information helps our property managers and maintenance contractors diagnose the issue and arrange repairs more efficiently.

Urgent Maintenance

Some maintenance issues require immediate attention.

If the problem presents a risk to health or safety, could cause significant damage to the property, results in the loss of an essential service, or affects the security of the home, please contact Ray White Yellow Group Property Management immediately using the emergency maintenance contact details provided at the start of your tenancy.

If there is an immediate threat to life, safety, or property, always contact emergency services by calling 111 before notifying our office.

Non-Urgent Repairs

For routine repairs and general maintenance requests, please complete the form below.

Once your request has been received, our property management team will review the information and contact you if further details are required. We will then coordinate with the property owner and arrange the appropriate maintenance where necessary.

Please do not organise repairs yourself unless you have received prior approval from Ray White Yellow Group Property Management, as authorisation from the landlord may be required before any work is carried out.

Submit Your Maintenance Request

Complete the maintenance request form below with the details of the repair, and our team will respond as soon as possible.

Our goal is to keep your tenancy running smoothly by ensuring maintenance issues are managed promptly, professionally, and with clear communication throughout the process.